Start with user value

PROJECT OVERVIEW

Client
A leading telecom organisation in the UK market.

Objective
Design a user-centred B2B self-service platform that streamlines the management of large data sets and complex products and services for business clients, from purchase to support.

Impact
The platform improves client engagement and streamlined operations, establishing a benchmark for excellence in B2B digital services within the telecom sector, enabling thousands of reputable large enterprises and business partners manage their organisation''s mobile and broadband orders and service cycles.

ROLE & DELIVERABLES

Stakeholder engagement
Liaise with key stakeholders to understand business objectives and gather requirements, ensuring the project aligns with strategic goals.

User research and testing
Conduct comprehensive user testing to gather insights into behaviours of customers, utilising these findings to inform design decisions.

Ideation and prototyping
Led the ideation sessions to generate innovative solutions and created detailed prototypes to visualise the end-product for iterative feedback and validation.

Interface design
Develop an award-winning interfaces that focus on usability, aesthetics, and efficiency, enhancing user engagement and satisfaction.

Brand design system
Contribute to the brand design system that includes a wide range of components and device-agnostic templates, ensuring consistency and scalability across various platforms and devices as well as catering for design and development efficiency.

Client
A global digital services agency based in the US with extensive partner network.

Objective
To enhance the efficiency and coherence of an internal productivity and workflow system, ensuring it meets the operational needs of both the agency and its partners supporting recruitment, project management and accounting processes.

Role and deliverables
Strategic design consulting to the product management and the design team, guiding the evolution of a highly functional internal system.

Conducted a thorough analysis of existing workflows to identify bottlenecks and inefficiencies. Recommended strategic design changes to improve system architecture and task success metrics.

Impact
The consultancy led to the development of a more streamlined and integrated workflow system that improved internal productivity and partner collaboration.

Client
Global mining and metals company, headquartered in Australia

Objective

Create a daily safety risk assessment overview with an aim to help crew managers make safer work organisation decisions. The report used a predictive analytics model taking into account various risk factors such as work experience and skills, training cycles, and fatigue, along with historical injuries.

Impact
The report provided a quick and clear daily risk profile that significantly enhanced the understanding of safety vulnerabilities. It improved safety protocols, targeted training programs, and a proactive approach to managing worker fatigue and other risk factors. Overall, it contributed to a safer working environment and led to better workforce morale and lower downtime due to accidents.

Role and deliverables
The project involved understanding key criteria and factors, exploring and defining user needs, and creating a brief, visually easy-to-scan report that incorporates all critical information while allowing for deeper data exploration. The focus was on brevity and clarity providing an immediate assessment and guidance for daily safety.

Leveraging my managerial experience, I quickly grasped the daily challenges and needs of the crew managers. I identified the key factors to serve as a foundation, ensuring the tool's effectiveness in supporting their decision-making for enhanced safety and improved well-being of the personnel.

Client
Global oil and gas company

Objective
Design an inventory management system for construction supplies forecasting and inventory allocation across operation sites globally.

Impact
The project significantly transformed the company's approach by replacing an outdated, Excel-based planning system with a sophisticated inventory management system. This new system enhanced inventory forecasting, improved visibility of stock levels and locations, and automated inventory assignments.

Role and deliveries
To design the system, it was crucial to conduct a thorough business process analysis, define the requirements and user needs, and understand the technical and budget constraints. Drawing from my experience in operations management, I was able to significantly contribute to shaping the scope and features of the product, working closely with project management and the intended users.

Client
Riga Parket, hardwood parquet manufacturer with focus on Nordic market

Objective
UX/UI consulting for website enhancements to effectively showcase hardwood flooring products, highlighting their visual characteristics and listing technical specifications to allow for a quick product identification, assessment and ordering

Impact
Adjustments in IA, navigation and improved layout of information, Increased efficiency and engagement of retail and wholesale partners allowing them to independently find, compare, and select products more quickly and effectively.

Simplified test ordering and purchasing processes increased sales conversions and fostered stronger connections and promoting repeat business.

Client
Amplexor International, global localisation and content management company serving large manufacturers and public institutions

Objective
Definition and implementation of Key Performance Indicator dashboards for executive and operational management teams.
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Impact
Dashboards significantly boosted operational performance by enhancing decision-making in key areas such as workflow optimisation, resource strategy, and planning, and identifying opportunities for automation and technology integration.

Role
In my role as a regional general manager I knew the importance of following up on key metrics and showing them in the relevant context for every role - from top executives to each team member to ensure the organisation is working in sync towards one set of goals. It was especially important due to the fact that subsidiaries were operationally interdependent. Thus, the reports were designed with visual and contextual clarity to show the link among different factors impacting the outcomes.