Performance dashboards driving success

Regular status reports is a great tool to help teams to achieve desired business outcomes.

As a business manager and designer I have created and implemented several KPI-based operational models to help businesses advance. They have proven very effective in reaching outstanding operational results in a relatively short time.

A business objective is to provide a regular, close to real-time follow-up on the performance within the given business context, enabling a proactive way to adjust operational steps for better results.

Reports are designed from big picture to granular summaries to serve different managerial levels, supporting decision-making from daily operations to strategic moves.

Giving teams tools to follow up on their progress is a great motivation to achieve goals.

Steps to an effective KPI dashboard

Reports serve as valuable tools for driving operational excellence by empowering decision-making in:

Workflow optimisation

Fine-tuning workflows for optimal service delivery.

Resource strategy

Strategising resource allocation within quality, cost, and time constraints.

Resource planning

Informed decisions on optimal resource numbers for various roles.

Automation and technology enhancement

Identifying opportunities for process optimisation through automation and tech integration.

METHODOLOGY AND TECHNIQUES

Operational KPIs derived from business objectives and benchmarked against historical data and industry standards
Business analysis, cost analysis per process and unit
Design Thinking principles engaging key players and affected parties

Utilising the KPI dashboards, business units across several subsidiaries were enabled to efficiently manage and track their performance, increasing accountability and team engagement. This holistic approach empowered business units to surpass profitability, growth, and quality targets, ensuring sustainable success in today's dynamic business landscape.

Performance dashboards driving success

Steps to an effective KPI dashboard

“The price of light is less than the cost of darkness.”